Last updated: 6 October 2026
We want you and your child to love your Purpose Patrol book. This policy explains how returns, refunds and cancellations work for purchases made on thepurposepatrol.org.
Delivery
We deliver to addresses in the United Kingdom only. Delivery is a flat rate of £3.00 per order. We dispatch your order as soon as we can and email you when it is on its way.
Returns within 30 days
If you are not happy with your book, you can return it within 30 days of receiving it for a refund. This is longer than the 14-day cancellation period that UK consumers have by law, and it applies even if you simply change your mind.
To start a return, email connect@thepurposepatrol.org with your name and order number. We will reply with the address to send the book to.
- The book should be in the condition you received it and in suitable packaging.
- You are responsible for the cost of return postage, unless the book is faulty, damaged or not what you ordered (see below). We recommend a tracked service, as the book remains your responsibility until it reaches us.
- Please do not send the book back until we have replied with the return address.
Refunds
Once we receive and check your returned book, we will email you to confirm and refund the price of the book to your original payment method (card, Klarna or Link) within 14 days. If you cancel within 14 days of receiving your order, we will also refund the £3.00 standard delivery charge. Klarna refunds are applied to your Klarna account and may take longer to show.
If a returned book shows clear signs of use or damage, we may refund only part of the price. We will tell you before we do this.
Faulty, damaged or wrong items
If your book arrives faulty, damaged or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or give a full refund, including the cost of delivery and return postage. This does not affect your statutory rights.
Late or missing orders
If your order has not arrived when you expected it, contact us and we will investigate and, where needed, resend your order or refund you.
Workshops and events
Workshop places are booked for a specific date. If you can no longer attend, contact us as soon as possible and we will do our best to transfer your child’s place to another date or arrange a refund. If we cancel or reschedule an event, you can choose a full refund or a place at the new date.
Free resources
Free downloads, such as Chapter 1 of Adventures Within, are free of charge and are not covered by refunds.
Contact us
Email connect@thepurposepatrol.org or call +44 7886 878918.